Request a return within 5 days
If you change your mind, email hello@petcraveco.com within 5 days of receiving your order. Include your order number and the items you want to return. We reply with return instructions.
The 5 days start on the day you receive the goods. A request sent on the fifth day is in time. After that, change-of-mind returns under this store policy are closed.
How a return works
- Contact us within 5 days of delivery.
- Keep the items unused, in their original condition, with tags and packaging where you can.
- Wait for confirmation of the return address, and of who pays postage, before you send anything back.
- Approved refunds go to the original payment method. Card refunds are sent through Stripe after the goods are received and checked.
This policy and your legal rights
Prices on this shop are in US dollars. The 5-day window is PetCraveCo’s store policy for a change of mind. It does not remove a longer right that already applies where you live.
United Kingdom. If you buy as a consumer at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally let you cancel within 14 days after you receive the goods. The Consumer Rights Act 2015 covers goods that are faulty, not as described, or unfit for purpose. Those rights are not reduced to 5 days. The law can exclude cancellation for some items, including goods made to your specification, and sealed hygiene or perishable goods once unsealed.
United States. Federal law does not generally require a shop to accept a change-of-mind return. Our published window for that kind of return is 5 days from delivery, and it is shown here and at checkout before you pay. This policy does not disclaim rights you have for goods that are defective or not as described, including any implied warranty that the law where you live does not allow a seller to waive.
If a mandatory right where you live is more generous than this page, that right applies.